Terms and Conditions
Welcome to Sweeter Days! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this website and/or purchasing our products, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website or services.
1. Introduction
1.1 Company Information:
- Business Name: Sweeter Days
- Business Type: Sole Trader
1.2 Contact Information:
- Email: wecare@sweeterdays.co.uk
2. General Terms
2.1 Age Restriction: Our website and products are available to users of all ages. If you are under 18, we recommend that you use our site with the guidance of a parent or guardian.
2.2 Use of Website: By accessing our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by, any third party.
2.3 Amendments: Sweeter Days reserves the right to amend these terms and conditions at any time without notice. Your continued use of the website following any changes will signify your acceptance of such changes.
3. Products
3.1 Product Description: We strive to provide accurate descriptions and images of our products. However, slight variations in colour, design, or packaging may occur. We do not guarantee that product descriptions or other content on our website are error-free, complete, or current.
3.2 Availability: All products are subject to availability, and we reserve the right to limit the quantity of any product or to refuse service to any customer.
3.3 Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without notice at any time. Prices include VAT but exclude delivery charges, which will be added at checkout.
4. Orders and Payment
4.1 Order Process: By placing an order through our website, you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and acceptance.
4.2 Payment: Payment must be made at the time of placing an order. We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorised to use the payment method provided.
4.3 Order Confirmation: After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order. A contract between us is formed when we dispatch your order.
4.4 Order Cancellation: You may cancel your order within 14 days of receiving your order for a full refund. To cancel your order, please contact us at wecare@sweeterdays.co.uk. Once your order has been dispatched, you must return the product to us in its original condition, unopened at your own expense.
5. How to Purchase
5.1 Browse the Products: Navigate through our website and explore our unique chocolate calendars. You can view detailed descriptions, images, and prices for each product.
5.2 Select Your Item: Click on the product you wish to purchase. If it’s a customizable calendar, fill in the required information for customization.
5.3 Add to Cart: Once you have selected your item and any custom options, click the “Add to Cart” button. You can continue shopping or proceed to checkout.
5.4 Review Your Cart: Click on the shopping cart icon at the top of the page to review the items in your cart. Here, you can update quantities or remove items if needed.
5.5 Proceed to Checkout: When you are ready to purchase, click the “Checkout” button. This will take you to the checkout page.
5.6 Enter Shipping Information: Fill in your shipping details. If you have an account with us, you can log in to automatically fill in these details.
5.7 Enter Payment Information: Select your payment method and enter your payment details. We use Stripe to securely process payments.
5.8 Review and Place Order: Double-check your order details, including shipping and payment information. Once you are sure everything is correct, click the “Place Order” button.
5.9 Order Confirmation: You will receive an order confirmation email shortly after placing your order. This email will include your order details and an estimated delivery time.
5.10 Account Registration (Optional): You can create an account during checkout to save your details for future purchases and to view your order history. This step is optional but can make future checkouts faster and more convenient.
6. Delivery
6.1 Delivery Times: Delivery times may vary depending on your location and the availability of the products. We aim to dispatch orders within 2 business days of receiving your order.
6.2 Shipping Charges: Shipping and Delivery Information We offer the following shipping options: • Royal Mail Tracked 48 hrs: • Up to 6 calendars: £3.39 • 6-12 calendars: £6.78 • 12-28 calendars: £10.17 • Royal Mail Tracked 24 hrs: • Up to 6 calendars: £4.19 • 6-12 calendars: £8.38 • 12-28 calendars: £12.57 • DPD 1-2 Working Days: • Up to 18 calendars: £7.67 If you require more than 18 calendars, please write us an email to discuss customised delivery fees and deadlines. We aim to accommodate your needs as best as possible.
6.3 Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
7. Returns and Refunds
7.1 Returns Policy: If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, provided the item is returned in its original condition and packaging. Customised products are non-returnable unless they are defective or damaged upon arrival.
7.2 Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 14 business days for the refund to be processed.
7.3 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
8. Intellectual Property
8.1 Ownership: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Sweeter Days or its content suppliers and is protected by intellectual property laws.
8.2 Use of Content: You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not:
- Republish material from this website.
- Sell, rent, or sub-license material from this website.
- Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose.
All content on this website, including but not limited to text, graphics, logos, images, and designs, is the property of Sweeter Days and is protected by UK and EU copyright laws. Unauthorized use of any content from this website is strictly prohibited.
If Sweeter Days discovers that any content from this website has been copied or used without permission on any third-party website or platform, we reserve the right to charge a penalty of £500 per month for each copied page. Additionally, if the copied content constitutes more than 20% of any individual page’s total content, or if entire pages are copied, we reserve the right to charge £150 per image and £50 per word for unauthorized use.
Sweeter Days may also employ a notary public to certify the unauthorized use of our content, and the costs of such certification will be borne by the infringing party. By using our website, you agree to these terms and acknowledge that these penalties are reasonable and enforceable under UK law.
Infringement of our intellectual property rights may also result in legal action, including but not limited to claims for damages and injunctive relief.
8.3 Trademarks:
“Sweeter Days” is a registered trademark in the United Kingdom and the European Union. This trademark, along with other related logos and service marks displayed on our website, are the exclusive property of Sweeter Days. These trademarks, logos, and service marks (collectively, the “Trademarks”) are protected under the intellectual property laws of the UK, the EU, and other jurisdictions.
You are not permitted to use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without the prior written consent of Sweeter Days. Unauthorized use of any Trademarks displayed on the Site may violate trademark laws, copyright laws, and other regulations and statutes. Sweeter Days actively enforces its intellectual property rights to the fullest extent of the law, and any unauthorized use of these Trademarks may result in legal action, including but not limited to claims for damages, injunctions, and attorney’s fees.
If you have any questions regarding the use of these Trademarks or wish to request permission to use any of the Trademarks, please contact us at wecare@sweeterdays.co.uk.
8.4 Unique Product Protection
Sweeter Days is proud to be the first and only brand to offer everyday chocolate calendars. Our innovative concept and unique product design are protected under UK and EU intellectual property laws. Any attempt to replicate or imitate our everyday chocolate calendars, including but not limited to the design, concept, or specific life scenarios featured, constitutes a violation of our intellectual property rights.
Unauthorized copying or reproduction of our product in any form is illegal and subject to legal action. Sweeter Days reserves the right to pursue all available legal remedies, including claims for damages and injunctive relief, against any party found to be infringing on our intellectual property.
By visiting our website or purchasing our products, you acknowledge and agree that Sweeter Days holds the exclusive rights to the everyday chocolate calendar concept and design. Any unauthorized use of our unique product idea will be met with the full force of the law.
Disclaimer: The uniqueness of our product is based on our extensive market research as of the date of this notice. We are committed to protecting our brand and products and will update our policies accordingl
9. Limitation of Liability
9.1 Warranties: We do not warrant or represent that the information on this website is accurate, complete, or current. To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to this website and the use of this website.
9.2 Limitation of Liability: Sweeter Days, its owner, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of our website or any products procured using our services. This includes but is not limited to, loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
11. Contact Information
For any questions about these terms and conditions, please contact us at:
- Email: wecare@sweeterdays.co.uk
By using our website or purchasing products from Sweeter Days, you agree to these terms and conditions. Thank you for choosing Sweeter Days!
27th May 2024