Privacy Policy

Introduction

Welcome to Sweeter Days! At Sweeter Days, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, interact with us, or purchase our products. By using our services, you agree to the terms outlined in this policy.

Who We Are

Sweeter Days is a small, family-run business based in the UK, specialising in creating unique everyday chocolate calendars. We are dedicated to providing a delightful experience for our customers while maintaining high standards of privacy and data protection.

What Information We Collect

We collect various types of information to help us improve our services and better serve you. This includes:

1. Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, and phone number.
2. Payment Information: To process your payments securely, we collect payment information like your credit or debit card details through our payment processing partners. We do not store your payment information on our servers.
3. Technical Information: We collect technical information, such as your IP address, browser type, and operating system, to improve our website’s functionality and performance.
4. Usage Data: We gather data on how you use our website, including pages viewed, links clicked, and the time spent on our site. This helps us understand your preferences and enhance your experience.
5. Communications: If you contact us via email or other means, we may keep a record of your correspondence and any information you provide.

How We Use Your Information

We use the information we collect to:

1. Process Orders: To fulfil your orders and deliver our products to you.
2. Customer Service: To provide you with customer support and respond to your inquiries.
3. Personalise Your Experience: To tailor our products and services to your preferences.
4. Marketing: With your consent, to send you promotional materials and updates about our products.
5. Improve Our Services: To analyse usage data and improve the functionality of our website.
6. Legal Compliance: To comply with legal obligations and prevent fraudulent activities.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted partners to provide services on our behalf, including:

1. Service Providers: Such as payment processors, shipping companies, and email service providers.
2. Legal Obligations: If required by law or in response to a legal request, we may disclose your information.
3. Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred to the new owners.

Data Collection and Payments
At Sweeter Days, we value your privacy and are committed to protecting your personal information. This section outlines our policies regarding data collection, payment processing, and the measures we take to ensure the security of your data.

Data Collection
When you make a purchase from Sweeter Days, we collect certain personal information to process your order efficiently.

This may include:

• Your name
• Email address
• Shipping address
• Billing address
• Payment information
• Phone number

We collect this information to fulfill your order, communicate with you regarding your purchase, and provide a seamless shopping experience.

Payment Processing
We use Stripe, a trusted and secure payment processing provider, to handle all transactions on our website. Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS) and employs industry-leading security measures to protect your payment information.

When you make a payment, your credit card details are encrypted and transmitted directly to Stripe. Sweeter Days does not store your full payment information on our servers. We only retain information necessary to confirm and process your payment.

Data Security
Sweeter Days implements a variety of security measures to maintain the safety of your personal information. These include:

Encryption: All personal data transmitted between your device and our website is encrypted using Secure Socket Layer (SSL) technology.

Access Controls: Access to personal data is restricted to authorized personnel only.

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Your Rights
You have the right to access, correct, or delete your personal information at any time. If you have any questions or concerns about how we handle your data, please contact us at wecare@sweeterdays.co.uk.

By using our website and purchasing our products, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or legal requirements.

Your Rights and Choices

You have the right to:

1. Access Your Information: Request a copy of the personal data we hold about you.
2. Update Your Information: Correct or update your personal information if it is inaccurate.
3. Delete Your Information: Request the deletion of your personal data, subject to legal requirements.
4. Opt-Out of Marketing: Unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
5. Restrict Processing: Request a limitation on how we use your personal data under certain circumstances.

To exercise any of these rights, please contact us at wecare@sweeterdays.co.uk.

Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses encryption and secure protocols to safeguard your data during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our site and improve our services. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after such changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: wecare@sweeterdays.co.uk

Thank you for trusting Sweeter Days with your information. We are committed to protecting your privacy and ensuring you have a delightful experience with us.

27th May 2024